Always fair and honest. I have two cars and one is thirteen years old that I only hang onto because it is 4WD and handy in the winter. When it comes to mechanical issues I am a seriously dim bulb. Bill always takes the time to explain everything and point out what is needed and what my options are. I never feel as if he is trying to up-sell me on repairs that can wait awhile. On top of that, it is just a very friendly atmosphere when you visit. - Paul S. (recommended on Facebook)